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Cancellation Terms

Cancellation policy

You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us (Edutastic Games (represented by Eduard But), Im Ellingsfeld 27, 53347 Alfter, contact@edutastic.de) by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail or an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.

It will suffice to send us your notification of repeal within the given cancellation time frame in order for the 14-day cancellation time frame to be granted.


If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

You are obligated to send the received products back to us (Edutastic Games (represented by Eduard But), Im Ellingsfeld 27, 53347 Alfter) within the 14 days time frame and you have to bear the costs shipping yourself. We will not be able to compensate you for your order if the items were not returned to us or you don’t have proof for commissioning the return of the items via a shipping service provider.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

The cancellation policy does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.

Cancellation template

(If you would like to cancel the order, please fill out this form and send it back to us at Edutastic Games (represented by Eduard But), Im Ellingsfeld 27, 53347 Alfter, contact@edutastic.de)

  • I/we hereby cancel my / our ( * ) contract of purchase for the following products ( * ) / provision of the following services ( * )
  • Ordered on ( * ) / received on ( * )
  • Recipient’s name
  • Recipient’s address
  • Recipient’s signature (only with message on paper )
  • Date ( * )

Delete as appropriate.